Privacy Policy

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Privacy Policy

Last updated: May 2026

At Cyrano Gifts & Souvenirs, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and the rights you have over your data under the European General Data Protection Regulation (GDPR).

1. Who is the data controller?

Cyrano Gifts & Souvenirs — operated by FCS DEVELOPER
Sole proprietorship (auto-entrepreneur / micro-enterprise)
Registered in Bergerac, France (full postal address available on request via email)
SIRET: [pending registration]
Email: hello@cyranogifts.com

2. What information do we collect?

We collect only the data strictly necessary to fulfill your order and improve your shopping experience:

  • Order & account data: name, email, shipping address, phone (optional), order history.
  • Payment data: handled entirely by our payment processors (Stripe, PayPal). We never see or store your card details.
  • Technical data: IP address, browser type, pages visited (via cookies and analytics).
  • Communication data: messages you send us by email or contact form.

3. How do we use your data?

  • To process, ship and deliver your order
  • To send order confirmations, shipping updates and customer service replies
  • To send marketing emails (newsletter) — only if you explicitly opt in
  • To improve our website and detect fraud
  • To comply with our legal and accounting obligations

4. Who do we share your data with?

We share the minimum required data with trusted partners who help us operate the shop:

  • Print & fulfillment partners (e.g. Gelato) — to produce and ship your order
  • Payment processors (Stripe, PayPal) — to handle payment securely
  • Hosting & domain (Namecheap, Inc. — USA) — to host the website and serve the domain
  • Analytics (Google Analytics, anonymized IP) — to measure traffic
  • Email service (Mailchimp) — to send newsletters if you subscribed

We never sell or rent your personal data to third parties.

Note: some of our partners (Namecheap, Stripe, Mailchimp, Google) are based in the USA. Data transfers outside the EU are protected by Standard Contractual Clauses (SCCs) or equivalent safeguards under GDPR.

5. Cookies

Our website uses cookies to:

  • Keep your cart and account session active (essential)
  • Remember your preferences
  • Measure traffic with Google Analytics (anonymized)

You can accept or refuse non-essential cookies via the banner on your first visit, and change your choice at any time from your browser settings.

6. How long do we keep your data?

  • Customer account: until you delete it, or after 3 years of inactivity
  • Order records: 10 years (French accounting law)
  • Newsletter subscribers: until unsubscription
  • Website logs: 12 months

7. Your rights under GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data (“right to be forgotten”)
  • Export your data in a portable format
  • Object to processing or withdraw consent
  • Lodge a complaint with the French supervisory authority (CNIL)

To exercise any of these rights, email us at hello@cyranogifts.com. We respond within 30 days.

8. Data security

All traffic on our site is encrypted with SSL. Passwords are hashed. Sensitive payment data is handled by PCI-DSS certified partners and never touches our servers.

9. Children

Our store is not directed at children under 16. We do not knowingly collect data from minors.

10. Changes to this policy

We may update this policy occasionally. The “Last updated” date at the top indicates the latest version. Significant changes will be communicated by email if they affect you directly.

Questions about your privacy? Write to us at hello@cyranogifts.com.